Frequently asked questions and resources


What type of files can I send?

We recommend saving your file as a press quality .PDF file with all fonts converted to curves or embedded within the file. We also accept , psd, jpg, jpeg, tiff, and png files as long as they're high quality 300dpi files. Don't forget to flatten all layers if sending Photoshop files.

What settings do I use on my PDF file?

When saving or exporting your design from programs such as Photoshop, Illustrator, CorelDraw, use these settings to make sure your PDF files are saved correctly.

What is bleed and does my design need it?

"Bleed" is a printing term used to indicate the area with a background image that will be trimmed off after the file is printed and cut down to the finished size. Since the bleed area will be trimmed off during the cutting process, there should be no text or other important information in the bleed area. Add an eigth of an inch (0.125") to each side of your design to allow for proper bleed. Lets take a 3.5" x 2" business card with full bleed for example. Your design for this business card should be submitted at 3.625" x 2.125" because 0.125" (1/8") will be trimmed on each edge of the card during the cutting process. This will leave you with 3.5" x 2" standard business cards once they're finished. Your type (text) should at least be 0.125" (1/8") inside the cut box on each side of your design. This will guarantee that your text will not be cut off form your artwork once the cards are cut to final size.

What color mode and resolution should my files be in?

Always use CMYK color mode when submitting files for full color print jobs such as business cards and flyers. File resolution should be 300dpi to keep quality as high as possible. Below is an example of a low quality 72 dpi image next to a 300 dpi image to show the difference once printed.

What is the turnaround time for my job?

Production times will vary depending on the type of job but on average, you can expect your job ready for pickup within 1 to 4 business days after your artwork is approved.

When does my turnaround time begin?

Turnaround time begins once you approve the final hard copy proof or a PDF proof. If we are unable to print your files because they do not meet our file requirements (see requirements above), your job status will be put "On Hold" and your turnaround time won't begin until work is approved.